Surveys are tools for collecting information from customers and employees. When choosing between different options, you should consider your goals and target audience’s convenience.
Businesses collect data from multiple sources to help improve operations, increase sales, reduce costs and uncover product development opportunities.
The best personal survey option is the face-to-face interview, followed by the phone interview which offer direct communication with your audience and create deeper communication.
Why surveys are important to businesses?
Survey responses can introduce discussions on strategic business decisions and provide unbiased data to guide decision making.
Surveys allow businesses to efficiently collect honest feedback, opinions and responses from customers and use that information to improve different areas of the business.
Feedback collected from surveys can also tell you what customers think about your brand and products, as well as provide a baseline for comparison over time.
Survey techniques
Questionnaires: This consists of a list of questions that respondents can answer individually.
Interviews: This technique involves asking a respondent a series of questions and following up with additional questions based on their answers.
Types of surveys
Market research survey
A market research survey enables you to gather information about your market, such as how and where your products are purchased, your customers’ needs, your level of competitive positioning within an industry and your customer demographics.
Market research surveys can help you grow your business by providing data on what customers think about your products or services, revealing the strengths and weaknesses of your products or services among others.
Customer satisfaction survey
A customer satisfaction survey enables you to measure your customers’ satisfaction with your company and your products or services. It can also help you to increase sales.
Customer satisfaction surveys can help you indicate whether customers are loyal to your brand and intend to repurchase your product, determining whether customers are satisfied, increasing a customer’s lifetime value among others.
Brand awareness survey
A brand awareness survey enables you to determine how well your customers know your brand, the meaning of your name and logo, and what your brand stands for.
Brand awareness surveys can help you measure the effectiveness and performance of marketing strategies and investments, verify that your brand is perceived in a way that fits how you position it among others.
Lead generation survey
A lead generation survey enables you to gather contact information and preferences from your target audience. It allows you to assemble a list of prospects who might be interested in purchasing your product or service.
Lead generation surveys can help by providing you with leads who have an interest in your product or service, getting permission to contact prospects among others.
Event evaluation survey
An event evaluation survey enables you to get customer feedback on your event. It also measures the success of the event after it has concluded, which helps you improve future events.
Event evaluation surveys can help you provide your customers with an opportunity to interact with your brand or allow you to collect data to improve future events among others.
Employee satisfaction survey
An employee satisfaction survey enables you to determine whether employees are satisfied with the work environment. It involves asking employees for feedback on different parts of the job and allowing them to list concerns or frustrations with the company.
Employee satisfaction surveys can help you collect insights and recommendations that will help you improve the company, identify areas of your business that might need improvement among others.
Training evaluation survey
A training evaluation survey enables your employees to provide feedback and opinions on company training programs. The survey can ask about the quality of the training content, how relevant it is to their role and how well the instructor did.
Training evaluation surveys can help you evaluate the quality of the training, instructors and trainees, improve elements of training and align the goals of training among others.
Job satisfaction survey
A job satisfaction survey enables you to evaluate an individual employee’s views on the company and determine how satisfied they are with their job.
Job satisfaction surveys can help you reveal direct insight into how employees work within their team, collect data to support more training or guidance among others.
Exit interview survey
An exit interview survey enables you to find out why employees choose to leave the company. People might leave due to personality conflicts, a lack of advancement opportunities, better financial incentives at other organizations or personal reasons.
Exit interview surveys can help you identify ways to improve employees’ roles and overall satisfaction, reduce employee turnover by addressing issues at an early stage, which will help increase productivity and employee engagement among others.
You can then use the data collected to see what about your business is working, what isn’t, and what you can do to improve.
